German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-siteVarna, Varna, Bulgaria
Job Summary
Deliver exceptional customer service via phone and digital channels while assisting clients with telecommunications inquiries and resolving issues efficiently. Identify customer needs to recommend suitable solutions and actively support sales activities through upselling and cross-selling opportunities. Maintain high levels of customer satisfaction and service quality across all touchpoints. This role operates on rotational shifts from Monday to Sunday, with hours between 09:00 and 22:00, including potential late shifts until 01:00. Candidates must possess German at C1 level minimum. Join a leading Swiss telecommunications provider offering a relocation package, fully paid onboarding, and clear career progression paths toward team leadership or subject matter expert roles.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Rotational shifts from Monday to Sunday
- Operating hours between 09:00 and 22:00
- Mix of 8-hour, 6-hour, and 4-hour shifts
- Late shift until 01:00 availability
- Deliver exceptional customer service via phone and digital channels
- Assist customers with inquiries regarding telecommunications products and services
- Resolve customer issues efficiently and professionally
- Identify customer needs and recommend suitable solutions
- Support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Maintain high levels of customer satisfaction and service quality
- Relocation to Bulgaria
- Long-term employment stability
Desired Qualifications
- Hybrid working model eligibility after 4 months
- Achieving required performance KPIs
- Team Leader role
- Trainer role
- Sales Coach role
- Subject Matter Expert (SME) role
- Operations Management role
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