German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-siteSofia, Sofia-Capital, Bulgaria
Sofia, Sofia-Capital, BulgariaOn-siteFull Time$1,963,368–$1,963,368 yearSmall
Full TimeSmall
Job Summary
Deliver exceptional customer service via phone and digital channels by assisting customers with telecommunications inquiries, resolving issues efficiently, and recommending suitable solutions. Identify customer needs to support sales activities through upselling and cross-selling, while maintaining high service quality standards. Rotate through Monday-to-Sunday shifts operating between 09:00 and 22:00, including potential late shifts until 01:00. Requires C1 German proficiency for this long-term role with a Swiss telecommunications provider in Sofia, Bulgaria.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Rotational shifts from Monday to Sunday
- Operating hours between 09:00 and 22:00
- Mix of 8-hour, 6-hour, and 4-hour shifts
- Late shift until 01:00
- Deliver exceptional customer service via phone and digital channels
- Assist customers with inquiries regarding telecommunications products and services
- Resolve customer issues efficiently and professionally
- Identify customer needs and recommend suitable solutions
- Support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Maintain high levels of customer satisfaction and service quality
- Relocation to Bulgaria
- Long-term employment opportunity
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