German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-siteYambol, Yambol, Bulgaria
Job Summary
Deliver exceptional customer service via phone and digital channels by assisting customers with telecommunications inquiries, resolving issues efficiently, and identifying needs to recommend suitable solutions. Support sales activities through upselling and cross-selling opportunities to contribute to business growth while maintaining high levels of customer satisfaction. Work rotational shifts from Monday to Sunday between 09:00 and 22:00, with a mix of 8-hour, 6-hour, and 4-hour shifts, and potential late shifts until 01:00. This role offers a fixed monthly compensation of €1,636.14 gross plus uncapped sales bonuses, meal vouchers, health insurance, and a fully funded multisport card. Candidates must possess C1 German language skills. Join a leading Swiss telecommunications provider in Sofia, Bulgaria, with opportunities for internal promotion into team leadership, training, or operations management roles after a fully paid 5-week onboarding program.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Rotational shifts from Monday to Sunday
- Operating hours between 09:00 and 22:00
- Mix of 8-hour, 6-hour, and 4-hour shifts
- Late shift until 01:00
- Deliver exceptional customer service via phone and digital channels
- Assist customers with inquiries regarding telecommunications products and services
- Resolve customer issues efficiently and professionally
- Identify customer needs and recommend suitable solutions
- Support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Maintain high levels of customer satisfaction and service quality
- Relocation to Bulgaria
- Fully paid 5-week onboarding and training program
- Comprehensive product and systems training
- Ongoing coaching and development support
- Internal promotion and career advancement
- Team Leader
- Trainer
- Sales Coach
- Subject Matter Expert (SME)
- Operations Management roles
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