German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-siteMontana, United States or Bulgaria, Emilia-Romagna, Italian Republic
Job Summary
Deliver exceptional customer service via phone and digital channels by assisting clients with telecommunications inquiries, resolving issues efficiently, and identifying needs for suitable solutions. Support sales activities through upselling and cross-selling to contribute to business growth while maintaining high service quality standards. Manage rotational shifts from Monday to Sunday between 09:00 and 22:00, with a mix of 8-hour, 6-hour, and 4-hour blocks, noting potential future late shifts until 01:00. Join a leading Swiss telecommunications provider in Sofia, Bulgaria, where you will receive fully funded onboarding training and clear pathways to roles such as Team Leader or Sales Coach.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Available for rotational shifts from Monday to Sunday
- Available for operating hours between 09:00 and 22:00
- Available for late shifts until 01:00
- Ability to deliver exceptional customer service via phone and digital channels
- Ability to assist customers with inquiries regarding telecommunications products and services
- Ability to resolve customer issues efficiently and professionally
- Ability to identify customer needs and recommend suitable solutions
- Ability to support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Ability to maintain high levels of customer satisfaction and service quality
- Willingness to relocate to Bulgaria
- Eligible for hybrid working model after 4 months (2 days remote, 3 days office-based)
- Eligible for hybrid working model upon achieving required performance KPIs
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