German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-siteGabrovo, Gabrovo, Bulgaria
Job Summary
Deliver exceptional customer service via phone and digital channels by assisting clients with telecommunications inquiries, resolving issues efficiently, and identifying needs for product recommendations. Support sales activities through upselling and cross-selling opportunities to contribute to business growth while maintaining high service quality standards. Manage rotational shifts from Monday to Sunday with operating hours between 09:00 and 22:00, including potential late shifts until 01:00. Requires German C1 level proficiency. Join a leading Swiss telecommunications provider offering relocation support, fully funded training, and clear career progression paths toward team leadership or sales coaching roles.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Available for rotational shifts from Monday to Sunday
- Available for operating hours between 09:00 and 22:00
- Available for late shifts until 01:00
- Ability to deliver exceptional customer service via phone and digital channels
- Ability to assist customers with inquiries regarding telecommunications products and services
- Ability to resolve customer issues efficiently and professionally
- Ability to identify customer needs and recommend suitable solutions
- Ability to support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Ability to maintain high levels of customer satisfaction and service quality
- Willingness to relocate to Bulgaria
- Eligibility for hybrid working model after 4 months (2 days remote, 3 days office-based)
- Eligibility for hybrid working model based on achieving required performance KPIs
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