German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-sitePazardzhik, Pazardzhik, Bulgaria
Job Summary
Deliver exceptional customer service via phone and digital channels by assisting clients with telecommunications inquiries and resolving issues efficiently. Identify customer needs to recommend suitable solutions while supporting sales activities through upselling and cross-selling opportunities to contribute to business growth. Maintain high levels of customer satisfaction and service quality throughout rotational shifts operating between 09:00 and 22:00, with a mix of 8-hour, 6-hour, and 4-hour schedules. A late shift until 01:00 may be introduced in the future. This role offers a fixed monthly compensation of €1,636.14 gross plus uncapped performance bonuses, meal vouchers, and health insurance. Candidates must possess German at C1 level minimum. Join a leading Swiss telecommunications company in Sofia, Bulgaria, where long-term employment stability and clear career progression within international teams are available.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Available for rotational shifts from Monday to Sunday
- Available for operating hours between 09:00 and 22:00
- Available for late shifts until 01:00
- Ability to deliver exceptional customer service via phone and digital channels
- Ability to assist customers with inquiries regarding telecommunications products and services
- Ability to resolve customer issues efficiently and professionally
- Ability to identify customer needs and recommend suitable solutions
- Ability to support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Ability to maintain high levels of customer satisfaction and service quality
- Willingness to relocate to Sofia, Bulgaria
- Eligibility for hybrid working model after 4 months (2 days remote, 3 days office-based)
- Eligibility for hybrid working model based on achieving required performance KPIs
- Eligibility for hybrid working model after successfully completing onboarding and training
- Eligibility for hybrid working model after achieving required performance KPIs
Desired Qualifications
- Experience in telecommunications
- Experience in customer service
- Experience in sales
- Experience in upselling
- Experience in cross-selling
- Experience in team leadership
- Experience in training
- Experience as a Sales Coach
- Experience as a Subject Matter Expert (SME)
- Experience in Operations Management
- Experience in internal promotion
- Experience in career advancement
- Experience in international environments
- Experience in dynamic working environments
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.