German Support guru

Manage high-profile escalated customer cases from start to resolution while ensuring first contact resolution wherever possible. Work orders must be managed in line with defined business SLAs, with accurate verification and updating of customer information. Proactively identify issues and offer solutions, consistently applying agreed behavioural, quality, and compliance standards. Protect customer data by escalating security issues using correct internal processes and delivering excellent customer experiences at all times. Share knowledge, best practices, and campaign updates with team members, colleagues, and managers while maintaining strong product and campaign knowledge within the retail environment.