German Speaking Technical Customer Support Specialist – Restaurant Technology (Ex crew members)
Hybrid · Budapest, Budapest, Hungary
Job Summary
Technical Customer Support Specialist for restaurant technology and self-service kiosks in a fast-paced QSR environment. Provide first-line technical support for kiosk/hardware/software issues, troubleshoot POS and peripherals, diagnose and resolve issues remotely, escalate as needed, log tickets per SLAs, collaborate with IT/engineering, maintain documentation, and contribute to knowledge base. Must have hands-on experience supporting tech in a QSR setting, strong problem-solving and communication skills, and the ability to work in a customer-focused, adaptable team in hybrid work arrangements. German-speaking proficiency highlighted; role involves bridging restaurant operations with technical teams and improving user experience.
Required Qualifications
- Experience in a Quick Service Restaurant (QSR) environment
- Hands-on experience supporting tech
- Technically minded with problem-solving skills
- Strong communication skills
- Ability to work in a fast-paced, customer-focused environment
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