German Speaking Service Desk Specialist
$21,120–$29,040 year
Hybrid · Riga, Riga, Latvia
Job Summary
German-speaking Service Desk Specialist providing 1st level IT support across a global customer base. Handles inquiries via e-mail, ticketing, and phone; manages incidents; guides customers on functional requests; dispatches to 2nd/3rd level support; maintains high service professionalism. Hybrid work arrangement with early starts (as early as 6 AM) and on-call night/weekend rotations; Riga-based office with benefits including health/dental insurance, training budget, and vacation/leave provisions.
Required Qualifications
- Excellent communication skills in German and English
- Previous customer service related experience
- Proactive and analytical approach
- Good problem solving skills
- Solution orientated and a team player
- Desire to grow and develop in IT industry
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