German-Speaking SaaS Customer Enablement & Migration Lead
$50,000–$60,000 year
HybridLondon, England, United Kingdom
Job Summary
Lead complex deployment and migration projects end to end across large customer accounts, supporting identity setup, user sync automation, and domain enforcement. Deliver Admin Console consultation, support licensing discussions, and identify risks early with cross-functional teams. Provide 1:Many IT education sessions, Admin Console deep dives, and reusable enablement content while partnering with Customer Success and Account teams. Manage stakeholder engagement and proactive escalations to improve outcomes and reduce risk. Requires fluent English and German, deep expertise in enterprise software admin consoles, and strong project management experience. Located in London or Reading with a weekly hybrid schedule.
Required Qualifications
- Fluent English and German (written and spoken)
- Deep expertise in managing enterprise software admin consoles within a global SaaS environment
- hands-on experience of Single Sign On (SSO)
- Active Directory
- user management
- Strong project management experience leading complex migrations and deployments
- engaging IT practitioners and senior stakeholders
- Experience supporting enterprise security questionnaires or Digital Maturity Assessments
- Excellent communication
- presentation
- storytelling
- organisation
- customer enablement
- attention to detail
- Hybrid: You will be required to be in the London or Reading office once a week
Desired Qualifications
- 5+ years' experience in across Customer Success, Technical Product Support or IT Asset Management (ITAM)
- Experience in complex software licensing models
- data analysis and reporting
- Deep expertise in managing Software Asset Management (SAM) tools or SaaS admin portals, such as ServiceNow, Flexera, etc.
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