German-Speaking Customer Support Specialist
On-siteAthens, Attica, Greece
Athens, Attica, GreeceOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage inbound customer interactions in German via phone, email, and digital channels while providing assistance on product usage, orders, deliveries, returns, and account matters. Accurately record all interactions in internal CRM systems and escalate complex cases according to established procedures. Collaborate with internal teams to ensure efficient issue resolution while meeting defined quality, productivity, and customer satisfaction targets. This role is based in Athens, Greece, where the team operates within a vibrant international and multicultural workplace offering a sunny climate and Mediterranean lifestyle.
Required Qualifications
- Native or near-native German (C1–C2)
- Good command of English (B2 or higher)
- Strong communication and problem-solving skills
- High level of customer orientation and attention to detail
- Ability to perform in a fast-paced, multicultural work environment
- Basic computer literacy and confidence using CRM tools
Desired Qualifications
- Previous customer support experience
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