German speaking Customer Support Representative- Damage Recovery Team
$324,000–$324,000 year
On-siteAldershot, England, United Kingdom
Aldershot, England, United KingdomOn-siteFull Time$324,000–$324,000 yearEnterprise
Full TimeEnterprise
Job Summary
Provide exceptional customer service via phone and email to resolve damage queries across UK, Ireland, Germany, Spain, and France. Negotiate with customers regarding damage claims and manage enquiries from initial contact through to successful conclusion. Deal with complaints, find suitable resolutions, and ensure consistency and accuracy in all relevant admin procedures. Work closely with accounts and branches to investigate claims while liaising with management across various functions.
Required Qualifications
- German speaking
- Complete fluency in English
- Intermediate level of German
- An aptitude for delivering great customer service
- Excellent communication skills
- Attention to detail
- A competitive spirit
- The drive to meet targets and deadlines
- Demonstrated time management skills
- A knowledge of Microsoft Office products
- Internet skills
- Telephone skills
- The ability to pass a security check involving financial probity
- The ability to pass a security check involving basic criminality
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