German speaking Customer Support

Provide high-quality support to German-speaking customers via phone and email. Manage the end-to-end process for orders, deliveries, returns, and product inquiries. Resolve customer complaints efficiently and escalate complex cases when necessary. Maintain precise records in internal systems to ensure data integrity. Consistently meet and exceed quality and customer satisfaction KPIs. This role requires near-native German (B2–C2) and professional English proficiency, along with a Grade 12 education. Candidates must have previous customer service experience, be comfortable with rotational shifts including weekends, and hold valid work permission in South Africa. Fully paid training and onboarding are provided.