German-speaking Customer Support Agent
RemoteGreece
Job Summary
Provide professional support to customers via phone, email, and messaging channels. Assist with booking requests including new reservations, modifications, and cancellations. Resolve payment-related inquiries, refunds, and billing concerns. Address customer complaints and provide timely solutions. Support account-related questions, platform navigation, and review-related inquiries. Maintain clear written communication while managing multiple tasks and systems. Follow operational guidelines and maintain performance standards. Requires native or C1 German and B2+ English proficiency. Flexible schedule includes rotating shifts, occasional weekends, and holidays.
Required Qualifications
- Native or C1 level German language proficiency
- B2+ English proficiency for internal communication and training
- Strong written and verbal communication skills
- Good computer literacy, including Windows basics and troubleshooting skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Flexibility to work rotating shifts, including occasional weekends and holidays
Desired Qualifications
- Previous experience in customer service or hospitality
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