German-speaking Customer Support Agent
On-siteHamburg, Hamburg, Germany
Hamburg, Hamburg, GermanyOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Respond to customer inquiries via phone, email, and messaging while assisting with booking requests, refunds, and billing issues. Manage complaints, guide users on account access and platform features, and address review-related feedback. Deliver accurate information on services and policies while maintaining professional written communication across multiple systems. Work rotating shifts including weekends and bank holidays, adhering to company procedures and service standards. This role offers international experience working remotely from Thessaloniki, Greece, supporting travelers and partners in a dynamic environment.
Required Qualifications
- Native or C1 level proficiency in German (spoken and written)
- B2+ level proficiency in English for training and internal communication
- Strong written communication skills with attention to detail
- Good computer literacy, including familiarity with Windows, basic troubleshooting, and keyboard shortcuts
- Ability to multitask and manage several customer inquiries simultaneously
- Strong problem-solving skills and customer-focused mindset
- Ability to work in rotating shifts, including occasional weekends and bank holidays
Desired Qualifications
- Previous experience in customer service, contact centers, or hospitality
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