German-Speaking Customer Support Advisor – Sofia, Bulgaria

Handle inbound inquiries from German-speaking customers and resolve administrative and technical topics regarding product features and billing. Update internal databases and customer management systems accurately while collaborating with internal teams to escalate complex cases. Deliver outstanding service via inbound channels as a brand ambassador for a leading Swiss telecommunications provider. This role includes a structured 5-week paid training program and offers rotating shifts between 09:00 and 22:00, Monday to Sunday, with options for 4, 6, or 8-hour schedules. After four months, qualifying advisors transition to a hybrid model. Successful candidates may progress to Team Leader, Quality Trainer, or Subject Matter Expert positions within this rapidly expanding project.