German Speaking Customer Support Advisor
HybridStockholm, Stockholm, Sweden
Job Summary
Own incoming support cases end-to-end via email and phone, from first response through to resolution, investigating customer issues by understanding their setup and reproducing problems where possible. Escalate the right things to developers, CSMs, or implementation teams while balancing a live caseload of new and ongoing tickets. Communicate fluently in German and English, both in writing and by phone or video call, and feed back customer learnings to help improve the product. Work within our largest support hub in Stockholm alongside colleagues across Denmark, Finland, the Netherlands, the US, and Australia. Minimum two days per week in the office.
Required Qualifications
- Fluency in German and English, spoken and written
- Some experience in customer support, technical support, customer service or a similar customer-facing role
- Comfort with learning a complex system over time
- Curiosity to keep digging and asking the right questions
- Patience and resilience when working through tricky issues
- Strong self-organisation
- Logical, curious mind
- Ability to enjoy figuring out why something's broken
- Available for at least two days per week in the office
Desired Qualifications
- Experience with workforce management software
- Fluency in Swedish
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