German-speaking Customer Support Advisor
HybridSofia, Sofia-Capital, Bulgaria
Job Summary
Deliver exceptional customer support to German-speaking clients via inbound channels by analyzing and troubleshooting inquiries regarding administrative, technical, and billing topics. Guide customers through product features, subscription updates, and system changes while identifying natural sales opportunities to drive revenue. Log interactions accurately in internal systems and escalate complex cases to specialized departments when necessary. This role blends customer care with consultative sales for a Swiss telecommunications brand in Sofia, Bulgaria, featuring a 5-week fully paid training program and a path to hybrid work after an initial on-site period.
Required Qualifications
- High proficiency in German (spoken, read, and written)
- strong communication skills
- customer-first attitude
- drive for consultative sales
- Willing to work rotating shifts between 09:00 and 22:00
- Monday to Sunday availability
- flexible 8-hour, 6-hour, or 4-hour options
- Willing to work on-site in Sofia for the first 4 months
- opportunity to transition to a hybrid schedule (2 days remote per week) based on performance KPIs
- valid EU documentation or working rights to legally relocate to and work in Bulgaria immediately
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