German-Speaking Customer Success – Fully Paid 5-Week Onboarding in Sofia
$1,963,368–$1,963,368 year
On-siteLeipzig, Saxony, Germany
Job Summary
Handle inbound inquiries from German-speaking customers and deliver outstanding service via inbound channels while analyzing and resolving administrative and technical topics. Update internal databases and customer management systems accurately, then collaborate with internal teams and escalate complex cases when necessary. Rotate shifts between 09:00 and 22:00 Monday through Sunday, with options for 4, 6, or 8-hour schedules. Begin fully office-based at a modern high-tech location in Sofia, transitioning to a hybrid model after four months if KPIs are met. Join a structured five-week paid onboarding program designed to launch your career path toward leadership or subject matter expert roles within this expanding Swiss telecommunications provider.
Required Qualifications
- German-speaking
- Handle inbound inquiries from German-speaking customers
- Analyze and resolve administrative and technical topics (product features, billing, etc.)
- Update internal databases and customer management systems accurately
- Collaborate with internal teams and escalate complex cases when necessary
- Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday
- Options for 8-hour, 6-hour, and 4-hour shifts
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