German Speaking Customer Service Support Representative
HybridDebrecen, Hajdú-Bihar, Hungary
Job Summary
Manage and process customer orders, returns, quotations, and interactions across phone, email, and chat channels. Resolve inbound and outbound inquiries and escalations while supporting pre-sales and post-booking activities to ensure smooth order lifecycle execution. Collaborate with cross-functional teams to remove roadblocks, maintain accurate customer data, and drive continuous improvement initiatives. Use tools such as Oracle, SFDC, and Outlook to follow standardized processes and proactively follow up on pending actions. Provide guidance to team members and contribute to high-impact projects balancing scope, cost, and risk. Participate in revenue maximization efforts, particularly during end-of-quarter periods, while exercising sound decision-making in complex situations.
Required Qualifications
- Bachelor's degree or equivalent customer service experience
- Experience in a shared service center or similar environment
- Strong communication skills in English (B2+ or higher)
- German language proficiency (minimum B2 level) to support German-speaking customers
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Customer-focused mindset with a proactive and solution-oriented approach
- Ability to handle escalations and make independent decisions
- Solid computer literacy and ability to work with multiple systems
- Flexibility to work full-time within business hours and adapt to operational needs
Desired Qualifications
- Experience with Oracle, SFDC, or similar CRM/ERP systems
- Knowledge of knowledge management methodologies (e.g., KCS)
- Experience supporting global customers in a multi-channel environment
- Strong problem-solving and analytical skills
- Experience in process improvement or project leadership
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