German Speaking Customer Service & Sales Support Representative

Receive and process customer orders, including complex and export orders, while acting as a primary point of contact for external customers and potential clients. Manage inquiries, proactively notify late orders due to product availability or transportation issues, and perform root cause analysis to solve problems and process complaints, returns, and invoices. Monitor open orders to ensure timely deliveries, conduct quality control checks, and maintain data integrity through customer master data, inventory management, and reconciliation. Liaise with internal stakeholders across sales, logistics, supply chain, and credit control to resolve issues and ensure requirements are met.