German-Speaking Customer Service Representative
RemoteThessaloníki, Central Macedonia, Greece
Thessaloníki, Central Macedonia, GreeceRemoteFull TimeSmall
Full TimeSmall
Job Summary
Provide customer support via phone, email, and messaging platforms by handling inquiries on reservations, payments, refunds, and account usage. Resolve complaints and offer accurate information on services and platform features while maintaining high satisfaction standards. Manage multiple simultaneous inquiries across systems with strong problem-solving skills and attention to detail. Requires native or fluent German (C1) and English (B2+), plus solid computer literacy. Located in Thessaloniki, Greece (Remote).
Required Qualifications
- Native or fluent (C1 level) German language skills
- Good command of English (B2+ level) for training and internal communication
- Strong written and verbal communication skills
- Solid computer literacy, including familiarity with Windows operating systems and basic troubleshooting
- Ability to multitask and manage multiple customer requests simultaneously
- Strong problem-solving abilities and attention to detail
Desired Qualifications
- Previous customer service or contact center experience
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