German-Speaking Cloud Technical Support Specialist
HybridSofia, Sofia-Capital, Bulgaria
Job Summary
Proactively contact customers regarding transitions from legacy platforms to cloud solutions and schedule migration appointments. Perform Cloud-to-Cloud migrations using dedicated tools while ensuring uninterrupted access to environments. Monitor progress, verify completion, and use AI-powered diagnostic tools to troubleshoot issues. Escalate complex failures to Level 3 Support and coordinate rollbacks to minimize impact. Deliver technical support via phone, email, and chat. This role requires native-level German and fluent English (C1), with prior cloud migration experience preferred. Hybrid work includes three office days per week.
Required Qualifications
- Native-level fluency in German
- Fluent English (C1 level)
- Previous experience in Technical Support, Troubleshooting, Cloud Solutions, or SaaS products
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication skills across phone, email, and chat
- Customer-focused mindset with a proactive, solution-oriented approach
- Strong sense of ownership, accountability, and attention to detail
- Ability to collaborate effectively with cross-functional teams and technical support levels
- Hybrid working model: 3 days per week in the office
- Home office allowance
Desired Qualifications
- Experience with platform or product migrations is an advantage
- Knowledge of cloud-based products, migration platforms, and support tools is desirable
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