German-speaking Agent

Respond to customer inquiries promptly and professionally via phone, email, and messages. Assist customers with cancellations, modifications, new reservations, and payment-related questions, including refunds and complaint resolution. Provide support for Extranet accounts and review inquiries while managing multiple requests simultaneously. This 8-month contract role includes a 3-week intensive training program and offers a productivity bonus up to 10% of gross salary plus a monthly Ticket Restaurant bonus. Candidates must be EU citizens or Greece residents with native or C1 German and B2+ English proficiency.