German Speakers Wanted in Durban!
On-siteCape Town, Western Cape, South Africa
Cape Town, Western Cape, South AfricaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Support German-speaking customers via phone, email, and live chat while assisting with retail inquiries including orders, deliveries, returns, and product information. Resolve customer issues and escalate complex cases as needed, ensuring accurate documentation of all interactions in internal systems. Meet service quality, productivity, and customer satisfaction targets while collaborating with team leaders to improve the customer experience. This role offers a competitive salary package with performance-based bonuses and paid training within a professional, multicultural environment in Umhlanga, Durban.
Required Qualifications
- German speaker
- Support German-speaking customers via phone, email, and live chat
- Assist with retail-related inquiries including orders, deliveries, returns, and product information
- Provide accurate, professional, and customer-focused service
- Resolve customer issues and escalate complex cases when required
- Accurately document all customer interactions in internal systems
- Meet service quality, productivity, and customer satisfaction targets
- Work closely with team leaders and colleagues to improve customer experience
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