German Speakers Wanted in Durban!
On-siteJohannesburg, Gauteng, South Africa
Johannesburg, Gauteng, South AfricaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Support German-speaking customers via phone, email, and live chat while assisting with retail inquiries regarding orders, deliveries, returns, and product information. Provide accurate, professional service, resolve issues, escalate complex cases, and document all interactions in internal systems. Meet service quality, productivity, and customer satisfaction targets while collaborating with team leaders to improve the customer experience. Join a professional, multicultural team in a modern on-site office in Umhlanga, Durban.
Required Qualifications
- German speaker
- Support German-speaking customers via phone, email, and live chat
- Assist with retail-related inquiries including orders, deliveries, returns, and product information
- Provide accurate, professional, and customer-focused service
- Resolve customer issues and escalate complex cases when required
- Accurately document all customer interactions in internal systems
- Meet service quality, productivity, and customer satisfaction targets
- Work closely with team leaders and colleagues to improve customer experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.