German Operations Support Associate (Voice & Non-Voice)
RemoteEgypt
EgyptRemoteFull TimeEntry LevelBachelors DegreeSmall
Full TimeEntry LevelBachelors DegreeSmall
Job Summary
Handle inbound and outbound calls from German-speaking customers, resolving inquiries and escalating complex cases. Respond to customer inquiries via email, chat, and ticketing systems while processing requests and updating records. Document interactions, meet service level agreements, and support continuous improvement initiatives. Maintain quality standards and productivity KPIs while following established processes and compliance requirements. Collaborate with internal stakeholders to resolve issues and ensure operational excellence.
Required Qualifications
- Bachelor's degree preferred
- 0–1 year of experience in customer service, operations, or BPO environments is an advantage
- German Language Proficiency: Minimum B2 Level (CEFR)
- Strong verbal and written communication skills in German
- Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Good typing and written communication skills
- Strong attention to detail and accuracy
Desired Qualifications
- Fresh graduates are welcome to apply
- Ability to work in a fast-paced, multicultural environment
- Experience with CRM or ticketing tools is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.