German English Technical Customer Service Rep.

Handle customer inquiries via phone, email, and chat in German and English while providing technical and customer support for product or service-related issues. Troubleshoot and resolve user issues efficiently, escalating complex cases to relevant technical teams when required. Accurately log and update customer interactions in internal systems to ensure high standards of customer satisfaction and service quality. This role supports global customers within a structured, multicultural environment in Lisbon, offering performance-based bonuses and structured training.