German Customer Support – High-Growth Swiss Telecom Project in Sofia, Bulgaria

Handle inbound inquiries from German-speaking customers and resolve administrative and technical topics regarding product features and billing. Update internal databases and customer management systems accurately while collaborating with internal teams to escalate complex cases. Serve as a brand ambassador for a leading Swiss telecommunications provider, ensuring customer satisfaction and identifying opportunities to add value. This role includes a structured 5-week paid onboarding program and rotating shifts between 09:00 and 22:00, Monday through Sunday, with options for 4, 6, or 8-hour days. After four months of meeting KPIs, staff qualify for a hybrid schedule of two remote and three office days. The position offers a path to promotion into Team Leader, Quality Trainer, or Subject Matter Expert roles within this rapidly expanding project.