German Customer Support Agent - Athens
RemoteGreece
Job Summary
Assist customers via phone, email, or chat with technical and product-related queries, troubleshooting and resolving basic IT or service issues efficiently. Guide users through system setups and basic configurations, document issues, and escalate more complex cases when needed. Maintain a friendly, solution-focused customer experience while following company procedures and striving to meet performance goals. This role supports our global IT and customer support team, offering full training and the opportunity to work with international teams using cutting-edge technologies. Candidates must be fluent in German (C2) and English (B2+), with availability for rotational shifts and potential relocation to Athens.
Required Qualifications
- German on a C2 level
- Good English communication skills (B2+)
- Strong communication & problem-solving abilities
- Available to work on rotational shifts (if needed)
- Willingness to relocate (if not based in Greece)
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