German Customer Support Advisor – Move to Sofia
$1,963,368–$1,963,368 year
HybridBerlin, State of Berlin, Germany
Job Summary
Deliver outstanding service via inbound channels by handling inquiries from German-speaking customers and resolving administrative and technical topics. Update internal databases and customer management systems accurately while collaborating with internal teams and escalating complex cases as needed. Operate within rotating shifts between 09:00 and 22:00, Monday to Sunday, with options for 8-hour, 6-hour, and 4-hour schedules. Begin fully office-based at the Mega Park location in Sofia before qualifying for a hybrid model after four months. Join a leading Swiss telecom provider offering a structured 5-week training program and a clear path to roles such as Team Leader or Sales Coach.
Required Qualifications
- German-speaking
- Handle inbound inquiries from German-speaking customers
- Analyze and resolve administrative and technical topics (product features, billing, etc.)
- Update internal databases and customer management systems accurately
- Collaborate with internal teams
- Escalate complex cases when necessary
- Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday
- Options for 8-hour, 6-hour, and 4-hour shifts
- Based in a modern, high-tech office environment at Mega Park, Sofia
- Start fully office-based
- Qualify for a hybrid schedule (2 days remote, 3 days office) after 4 months based on meeting standard KPIs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.