German Customer Service

Provide high-quality support to German-speaking customers via phone and email. Manage the end-to-end process for orders, deliveries, returns, and product inquiries. Resolve customer complaints efficiently and escalate complex cases when necessary. Maintain precise records in internal systems to ensure data integrity and consistently meet quality and customer satisfaction KPIs. This role requires near-native German (B2–C2) proficiency, Matric education, and experience in customer service or call centers. Candidates must be comfortable with rotational shifts including weekends and hold valid work permission in South Africa. Fully paid training and onboarding are provided.