German Customer Advisor (Swiss Telecom Account) – Sofia | Hybrid Options
$1,963,368–$1,963,368 year
HybridVienna, Vienna, Austria
Vienna, Vienna, AustriaHybridFull Time$1,963,368–$1,963,368 yearSmall
Full TimeSmall
Job Summary
Handle inbound inquiries from German-speaking customers and deliver outstanding service via inbound channels. Analyze and resolve administrative and technical topics including product features and billing, while updating internal databases and customer management systems accurately. Collaborate with internal teams and escalate complex cases when necessary. This role offers a structured 5-week paid training program with opportunities for rapid internal promotion into Team Leader, Quality Trainer, or SME positions. Based in a modern office at Mega Park, Sofia, with rotating shifts between 09:00 and 22:00.
Required Qualifications
- German-speaking
- Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday
- Options for 8-hour, 6-hour, and 4-hour shifts
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