German Customer Advisor (Swiss Telecom Account) – Sofia | Hybrid Options
$1,963,368–$1,963,368 year
HybridBasel, Basel-City, Switzerland
Job Summary
Handle inbound inquiries from German-speaking customers via various channels while analyzing and resolving administrative and technical topics regarding product features and billing. Update internal databases and customer management systems accurately, then collaborate with internal teams to escalate complex cases as needed. Serve as a brand ambassador for a leading Swiss telecommunications provider, ensuring customer satisfaction while identifying opportunities to add value. Begin with a fully office-based schedule at a modern, high-tech location in Sofia, transitioning to a hybrid model after four months upon meeting performance standards.
Required Qualifications
- German-speaking
- Handle inbound inquiries from German-speaking customers
- Analyze and resolve administrative and technical topics (product features, billing, etc.)
- Update internal databases and customer management systems accurately
- Collaborate with internal teams
- Escalate complex cases when necessary
- Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday
- Options for 8-hour, 6-hour, and 4-hour shifts
- Start fully office-based
- Qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs after 4 months
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