German Customer Advisor (Swiss Telecom Account) – Sofia | Hybrid Options
$1,963,368–$1,963,368 year
HybridGraz, Styria, Austria
Job Summary
Handle inbound inquiries from German-speaking customers and deliver outstanding service via multiple channels while analyzing and resolving administrative and technical topics. Update internal databases and customer management systems accurately, then collaborate with internal teams to escalate complex cases as needed. Rotate shifts between 09:00 and 22:00 Monday through Sunday, with options for 4, 6, or 8-hour blocks to match your lifestyle. Begin fully office-based at the Mega Park location before qualifying for a hybrid schedule after four months. Join a leading Swiss telecom provider offering a structured 5-week paid training program, with frequent internal promotions to Team Leader, Quality Trainer, or Subject Matter Expert roles.
Required Qualifications
- German-speaking
- Handle inbound inquiries from German-speaking customers
- Analyze and resolve administrative and technical topics (product features, billing, etc.)
- Update internal databases and customer management systems accurately
- Collaborate with internal teams
- Escalate complex cases when necessary
- Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday
- Options for 8-hour, 6-hour, and 4-hour shifts
- Start fully office-based
- Qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs after 4 months
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