German Customer Advisor (Swiss Project) – Live Comfortably in Dynamic Sofia
$1,963,368–$1,963,368 year
HybridMunich, Bavaria, Germany
Job Summary
Handle inbound inquiries from German-speaking customers and deliver outstanding service via phone and chat channels. Analyze and resolve administrative and technical topics regarding product features and billing, while updating internal databases and customer management systems accurately. Collaborate with internal teams and escalate complex cases when necessary. This role offers rotating shifts between 09:00 and 22:00, Monday through Sunday, with options for 4, 6, or 8-hour schedules. After four months, eligible advisors transition to a hybrid model of two remote and three office days. The position includes a paid, structured five-week onboarding program and provides a clear path to Team Leader, Quality Trainer, or Subject Matter Expert roles within this expanding Swiss telecommunications project.
Required Qualifications
- German-speaking
- Handle inbound inquiries from German-speaking customers
- Analyze and resolve administrative and technical topics (product features, billing, etc.)
- Update internal databases and customer management systems accurately
- Collaborate with internal teams
- Escalate complex cases when necessary
- Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday
- Options for 8-hour, 6-hour, and 4-hour shifts
- Start fully office-based
- Qualify for a hybrid schedule (2 days remote, 3 days office) after 4 months based on meeting standard KPIs
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