German Customer Advisor (Swiss Project) – Live Comfortably in Dynamic Sofia
$1,963,368–$1,963,368 year
HybridLeipzig, Saxony, Germany
Leipzig, Saxony, GermanyHybridFull Time$1,963,368–$1,963,368 yearSmall
Full TimeSmall
Job Summary
Handle inbound inquiries from German-speaking customers and resolve administrative and technical topics regarding product features and billing. Update internal databases and customer management systems accurately while collaborating with internal teams to escalate complex cases. Serve as a brand ambassador for a leading Swiss telecom provider, ensuring customer satisfaction and identifying opportunities to add value. This role includes a paid, structured 5-week onboarding and training program. After four months, qualified advisors transition to a hybrid schedule with two remote days.
Required Qualifications
- German-speaking
- Handle inbound inquiries from German-speaking customers
- Analyze and resolve administrative and technical topics (product features, billing, etc.)
- Update internal databases and customer management systems accurately
- Collaborate with internal teams
- Escalate complex cases when necessary
- Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday
- Options for 8-hour, 6-hour, and 4-hour shifts
- Based in a modern, high-tech office environment at Mega Park, Sofia
- Start fully office-based
- Qualify for a hybrid schedule (2 days remote, 3 days office) after 4 months based on meeting standard KPIs
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