German Client Support Specialist - Lisbon
On-siteLisbon, Lisbon, Portugal
Lisbon, Lisbon, PortugalOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Assist German-speaking customers via phone, email, or chat by handling account queries, product troubleshooting, and service questions. Deliver a positive, solution-oriented customer experience while following company guidelines and meeting performance KPIs. Work within a friendly international team to support a leading global brand in the tech and payments sector. The role requires C2-level German and B2+ English, with rotational shifts running Monday through Saturday. Candidates must hold an EU passport or valid work permit for Portugal.
Required Qualifications
- German at a C2 level
- English B2+ for internal communication
- EU passport or valid work permit for Portugal
Desired Qualifications
- Great communication and active listening skills
- Ability to stay calm and helpful under pressure
- Motivation to grow in a customer-focused career
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