GERENTE DE FRONT | HOTEL SOFITEL LA RESERVA CARDALES
On-siteCampana, Buenos Aires, Argentina or Campana, California, United States
Job Summary
Guarantee hassle-free stays and memorable experiences for guests while leading and motivating the Reception team to meet high service standards. Manage area objectives regarding quality, satisfaction, and revenue by resolving complaints, anticipating guest needs, and driving income through revenue management, sales, and up-selling. Coordinate effectively with Housekeeping, Finance, and Maintenance to design operational improvements, control costs, and oversee cash, inventory, and management reports. This role requires two years of hotel management experience, proficiency in Opera Cloud and Revenue Management systems, and strong financial analysis skills. Located in Campana, Buenos Aires, the position offers growth within Accor's global network, access to staff dining and laundry services, and opportunities to engage in local community initiatives like Planet 21.
Required Qualifications
- Experiencia de 2 años o más en gestión hotelera y liderazgo de equipos
- Conocimiento de sistemas de gestión (Opera Cloud) y Revenue Management
- Habilidades de comunicación, resolución de conflictos y orientación al cliente
- Capacidad de análisis financiero y control operativo (presupuestos, auditorías, informes)
- Conocimiento del área local (historia, puntos de interés, eventos)
- Enfoque comercial: técnicas de venta, fidelización y maximización de ingresos
- Compromiso con los estándares de calidad, seguridad y presentación del hotel
- Capacidad para hacer diferencia en la comunidad local a través de nuestras actividades de Responsabilidad Social Corporativa, como Planet 21
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