Gerente de Callcenter

Manage sales operations across owned and outsourced channels, overseeing the full funnel from lead distribution to conversion and enrollment. Track key performance indicators including conversion rates, contact metrics, and revenue while identifying bottlenecks to drive concrete improvement plans. Develop strategies to boost productivity and manage teams of leaders and supervisors through hands-on, on-site oversight. Ensure execution of commercial processes, scripts, and campaigns while monitoring third-party SLAs and results. Collaborate with Marketing, Commercial, and Technology teams to optimize the sales journey and achieve sales and operational targets.