Gerente Custome Experience/ Sales Tranformation | Manager 2

In this role, you will specialize in enhancing customer experience through analysis of customer touchpoints and creation of customer journey maps. You will be responsible for project management, mentoring team members, and ensuring high-quality deliverables through strong leadership and collaboration. Your role will require effective conflict resolution skills and the ability to engage in difficult conversations with various stakeholders. You are expected to uphold professional standards and embrace technology to enhance delivery.