GEO/SEO Account Manager
$70,000–$80,000 year
On-siteChicago, Illinois, United States
Job Summary
Own onboarding and implementation for new SMB and Mid-Market accounts, including regular check-ins through the first weeks of the relationship. Guide customers through platform setup, training, and best practices to drive adoption, while serving as the first point of contact for product questions and level-1 support needs. Oversee a book of SMB/Mid-Market accounts by monitoring health scores, flagging risks, and proactively reaching out where needed. Run utilization syncs and support QBRs and renewal kickoffs in partnership with the Account Manager. Build deep product expertise on the Built In platform to become a go-to resource for customers and internal teams. Help customers understand emerging best practices in AEO, GEO, and AI search visibility, translating a rapidly evolving landscape into clear, actionable recommendations.
Required Qualifications
- Experience in a customer-facing role such as customer success, onboarding, account management, or support
- SaaS or tech industry experience
- Strong organizational skills
- Exceptional attention to detail
- Self-starter mindset
- Comfort with autonomy
- Excellent written and verbal communication skills
- Comfort leading customer calls and trainings
- Ability to manage multiple accounts and priorities in a fast-paced environment
Desired Qualifications
- Experience monitoring account health and proactively managing at-risk accounts
- Experience partnering cross-functionally with Sales, Account Management, or Product teams
- Interest in or experience with Answer Engine Optimization (AEO), Generative Engine Optimization (GEO), AI search visibility, or related emerging search and content strategies
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