Genesys Cloud CX Engineer (Consultant)
Remote · United States or Buffalo, New York, United States
Job Summary
Design, configure, and implement Genesys Cloud CX solutions including contact flows and integrations; lead requirements gathering with client stakeholders; build IVR/IVA with AI/speech capabilities; translate business needs into technical designs and scalable configurations; collaborate with client teams to troubleshoot, optimize workflows, and communicate progress; facilitate client meetings and explain technical concepts clearly; establish credibility with both technical and business stakeholders; deliver clean, scalable configurations within Genesys Cloud CX; seek opportunities to improve user experience and outcomes.
Required Qualifications
- 3–5+ years of hands-on experience with Genesys Cloud CX (required – must be core to your background)
- Proven experience building/configuring solutions directly in Genesys Cloud CX (not just supporting or administering)
- Experience with IVR/IVA, including AI-driven or speech-enabled solutions
- Strong ability to gather requirements and work directly with clients/stakeholders
- Demonstrated ability to balance technical execution with client-facing communication
- Comfortable leading meetings, asking the right questions, and translating needs into action
- U.S. Citizenship or authorization to work in the U.S. without sponsorship
- Ability to pass a federal background check
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.