Genesys Cloud CX Engineer (all genders)
$2,500–$2,500 year
On-siteBratislava, Bratislava Region, Slovakia
Job Summary
Support and evolve the Genesys Cloud CX platform to meet operational and strategic business needs by designing, configuring, and enhancing omnichannel customer journeys across voice and digital channels. Build and maintain inbound and outbound call flows, IVR, queues, routing logic, and agent configurations while optimizing strategies to improve customer experience and operational effectiveness. Manage integrations with enterprise platforms such as Salesforce and ServiceNow, collaborate on production incident management, root-cause analysis, and issue resolution, and contribute to platform architecture and engineering best practices. Assist with platform updates, testing, automation, and adoption of new capabilities including AI-driven features, chatbots, and analytics.
Required Qualifications
- Minimum 5 years of experience in contact center technology environments
- Strong hands-on experience with Genesys Cloud CX
- Strong technical knowledge of Genesys Cloud CX platform configuration, administration, and support
- Good understanding of CCaaS architecture and enterprise contact center solution design
- Experience with queuing, routing, interaction models, and omnichannel communication flows
- Experience designing or supporting integrations using APIs, web services, and cloud integration patterns
- Experience in production support, incident management, and technical troubleshooting
- Understanding of security considerations and best practices in cloud-based customer engagement platforms
- Proven ability to contribute to large-scale platform deployments, enhancements, or transformation initiatives
- Strong problem-solving skills
- Ability to work effectively across technical and business teams
Desired Qualifications
- Active Genesys Cloud certification
- Experience with the Genesys Cloud Terraform provider or CX as Code approaches
- Familiarity with AppFoundry applications and related ecosystem integrations
- Experience working in Agile product or engineering environments
- Exposure to AI-driven automation, bots, NLP, or advanced customer engagement tooling
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