Genesys Cloud CX Change Lead (Part-time)

Genesys Cloud CX Change Lead responsible for driving platform adoption and organizational readiness across internal teams and customer environments. Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for Agents, Supervisors, Administrators, and Business Leaders; design engaging, role-specific training materials (quick-reference guides, e-learning modules, video tutorials) in official languages; assess readiness for migrations and apply change-management principles to ensure smooth user transitions. Create and deliver clear communication plans detailing benefits, timelines, and impacts; coordinate dynamic training sessions (virtual, in-person, hybrid) and collaborate with Project Managers, Functional Analysts, and Business Analysts to align activities with milestones. Monitor training effectiveness and adoption metrics, provide targeted interventions and coaching post-go-live, and advocate for long-term user competency. Requires 7+ years as a trainer in contact center solutions and 3+ years in Genesys Cloud migrations or upgrades; experience crafting comprehensive training programs for various user roles; strong cross-team coordination. Benefits include remote work options, relocation program, professional development, and opportunity to contribute to global client projects.