Genesys Cloud AI Forward Deployed Engineer
Hybrid · Sydney, New South Wales, Australia
Job Summary
As a Genesys Cloud AI Forward Deployed Engineer, you will act as a strategic and technical bridge between customers and AI transformation efforts, partnering with clients to design and implement AI solutions that enhance customer experience and operational efficiency. Key responsibilities include identifying AI use cases, defining architectures, and delivering prototypes and implementations using Genesys Cloud solutions. You are expected to possess strong technical skills in CX orchestration, data integration, and analytics, alongside at least five years of relevant experience. Effective communication and leadership skills are essential, along with the ability to mentor teams and ensure adherence to compliance and ethical standards in AI usage.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business, Data Science, or a related discipline, or equivalent hands-on experience in CX or AI solution delivery
- At least five years of experience implementing or supporting CX, CRM, or AI orchestration platforms
- Three or more years of experience in solution architecture, systems integration, or AI/ML-enabled process design
- Demonstrated experience working with APIs, data pipelines, and modern cloud environments
Desired Qualifications
- Experience with reporting and analytics tools (SQL, Tableau, Power BI, or similar)
- Familiarity with data governance and security compliance
- Knowledge of customer journey mapping and omnichannel CX processes
- Familiarity with industry verticals such as Insurance, Healthcare, Banking, Retail, or Public Sector
Additional Requirements
- To be eligible to apply for this role you must have work rights in Australia or New Zealand
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