Genesis Donation Specialist
On-site · Memphis, Tennessee, United States
Job Summary
Genesis Specialist supports the Genesis Legacy Whole Body Donation program by assisting donors and donor families and/or their legal authorizing parties in regards to all aspects of donation. Responsibilities include handling departmental inquiries, processing donor information requests via mail/email/phone/in-person, performing liaison services with potential donors and families, ensuring donor documentation is accurate and properly processed in the database, arranging donor transportation, coordinating with mortuaries and third-parties, supporting bereavement counseling as needed, and ensuring compliance with SOPs and regulatory standards related to donor confidentiality and authorization. The role requires strong communication skills, attention to detail, multitasking, and proficiency with Microsoft Office and modern office technology. Regular schedule is Mon-Fri 8:30am-5:00pm with some on-call duties; full-time, non-exempt benefits eligibility.
Required Qualifications
- High School Diploma or equivalent
- 2+ years of relevant working experience in an office setting performing similar administrative job functions
- Some education, training, or professional experience in Funeral Sciences is preferred but not required
- Strong verbal and written communication skills
- Excellent attention to detail
- Ability to multitask
- Ability to communicate effectively and compassionately in group setting or on the phone
- Intermediate experience with Microsoft Office software, Apple computer and device management, Outlook email, and other forms of common technology in a modern office environment
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