Genesis Concierge
$45,000–$55,000 year
On-siteToronto, Ontario, Canada
Job Summary
Act as the first point of contact for all guests entering the facility, providing a warm, personalized welcome that anticipates needs and coordinates seamlessly with the service team. Respond promptly to inbound leads via phone, email, chat, and text while making outbound calls for service reminders and promotions. Schedule appointments with precision, build rapport to understand unique guest needs, and collaborate with the Ownership Manager to prepare guests for service visits. Accurately input guest information into the CRM system, track lead activity and satisfaction metrics, and address concerns by escalating issues with grace. Maintain thorough knowledge of Genesis vehicles and offers to deliver exceptional service that fosters long-term brand loyalty.
Required Qualifications
- High school diploma or equivalent
- Strong communication skills (written and verbal) with a refined, confident, and persuasive demeanor
- Excellent phone etiquette and the ability to handle high volumes while maintaining a 'luxury' tone
- Proficiency with CRM systems, Microsoft Office Suite, and basic computer applications
- Self-motivated with strong organizational and multitasking abilities
- Must be flexible to work days, evenings, and Saturdays as scheduled
- All candidates must be eligible to work in Canada
Desired Qualifications
- Prior experience in a luxury retail environment, call center, or automotive service BDC
- Familiar with the Genesis brand or premium automotive operations
- You are bilingual
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