General Services & Facilities Manager
On-siteLondon, England, United Kingdom
Job Summary
Lead the day-to-day management of facilities, building services, and general office operations to ensure the highest standards of cleaning, maintenance, security, and workplace presentation. Monitor third-party contractors and suppliers to achieve service level agreements, while conducting regular inspections of offices, car parks, and storage facilities to identify operational requirements. Coordinate preventative and corrective maintenance activities, support office refurbishment projects, and manage facilities budgets through expenditure analysis and cost control. Ensure compliance with Health & Safety legislation by reviewing risk assessments, investigating incidents, and maintaining statutory documentation. Provide operational support for company events, meetings, and visitor management while acting as the key point of contact for facilities enquiries.
Required Qualifications
- Minimum 3 years' experience in Facilities Management, General Services, Workplace Management, or a similar role
- Proven experience managing third-party contractors, suppliers, and facilities service providers
- IOSH Managing Safely, IOSH Working Safely, or equivalent Health & Safety qualification
- Strong understanding of facilities operations, compliance, maintenance, and health & safety requirements
- Experience managing budgets, purchase orders, invoices, and cost control activities
- Excellent communication and interpersonal skills with the ability to build effective relationships at all levels
- Strong organisational and problem-solving skills with the ability to manage multiple priorities
- Proficient in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word
- Customer-focused approach with a commitment to service excellence
Desired Qualifications
- 18th Edition Electrical Qualification
- NEBOSH General Certificate or equivalent Health & Safety qualification
- Experience managing office refurbishment, relocation, or workplace transformation projects
- Knowledge of building management systems (BMS) and facilities management software
- Full UK Driving Licence
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