General Merchandise Lead
On-siteGoshen, Indiana, United States
Job Summary
Provide direction on operations, processes, and conditions for your area while planning and guiding team members in daily department execution. Model exceptional customer experience by engaging peers to ensure an outstanding shopping and checkout experience. Communicate with staff to assign daily tasks, mentor team members to exceed sales goals, and support training new hires or cross-training high-potential talent. Work with leadership on schedule writing to improve customer service and profitability, while ensuring product freshness through rotation and dating policy monitoring. Lead the team in ordering, receiving, stocking, pricing, and display, and operate registers or powered equipment as needed. Participate in period-end inventories and maintain compliance with food safety standards. Act in lead capacity in other departments as required.
Required Qualifications
- Passion for customer service with total engagement that conveys approachability to customers and fellow team members
- Initiates interactions with customers and peers
- Excellent verbal and written communication
- Ability to influence others
- Ability to quickly build rapport and gain customer confidence to create repeat business
- Ability to lift, carry, push, pull, bend and twist while handling product
- Experience executing plans
- Positive influence to create a strong team environment
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported
Desired Qualifications
- Retail or other customer service experience preferred
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